This course provides a general introduction to operations management. Operations Management studies the process by which inputs of materials, labor, capital and information are transformed into products and services which the consumers are willing to pay for. These processes can be managed well or poorly. Knowledge introduced in this course will help you understand the reasons for both.
The main objective of this course is to introduce tools and techniques that are needed to understand operations and supply chain processes and to provide students with the ability to analyze and continuously improve these processes.
Critical and Integrative Thinking
Each student shall be able to identify key issues in a business setting, develop a perspective that is supported with relevant information and integrative thinking, to draw and assess conclusions. Assessment: case reports, final exam
Process Flow Analysis: Introduction to Manufacturing and Service Processes, Basics of process flows and bottlenecks, Little's law, Capacity Analysis.
Managing Process Flows under Variability: Introduction to Queueing theory, Application of Queueing theory.
Project Planning: Project planning tools(CPM).
Inventory Management: Economic Order Quantity (EOQ), Safety stock, Newsvendor model, Beer game and Bullwhip effect
Group assignments answering questions based on business cases that will be discussed in class. The questions for each homework will be posted online on the course website on Webcampus. 2 assignments expected in the term.
Group case submissions (40%)
Written exam (60 %)
Course Pack: Contains the class lectures.
Textbook:Operations & Supply Management, 13th edition
Jacobs, Chase and Aquilano, McGraw Hill.