Floriane Goosse

Floriane Goosse has a Bachelor's and master’s degrees in management engineering from UCLouvain, specialising in innovation management and an option in marketing from the prestigious Louvain School of Management (LSM).

She is pursuing her PhD at the University of Namur within the NADI-CeRCLe laboratory, a renowned centre for services and marketing research. She is fortunate to be mentored by researchers Dr. Wafa Hammedi from the University of Namur and Dr. Dominik Mahr from Maastricht University.

Her research delves into Transformative Service Research (TSR), specifically exploring the inclusion of vulnerable consumers with disabilities in the era of AI-based services.

Her current project investigates how Smart Voice Assistants can empower visually impaired individuals, fostering their well-being and dignity. This research utilizes a unique "strength-based approach" that emphasizes users' capabilities.

This research is an opportunity for me to have a real and strong impact on society. This dedication was acknowledged at the prestigious SERVSIG 2024 conference, where her research received the "Best Paper Award" – a testament to its potential for positive change.