Services Operations Management
- UE code ELMSM414
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Schedule
30Quarter 1
- ECTS Credits 5
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Language
Français
- Teacher Simonofski Anthony
At the end of this course, students will be capable of:
The objective of this course is to help students manage, from end to end, the operations required to deliver a service: formulating the service offering, understanding customer and supplier expectations, managing the delivery of services, and improving service operations
The course aims to convey the strategic and operational capabilities required to create a high-performance service organization while maintaining the flexibility necessary to compete in this dynamic sector. Therefore, students will master the role of agility in service operations. To this end, students will be required to communicate key concepts from agile service operations and apply them to a particular service organization.
The knowledge gained from the course is evaluated through the presentation of the students’ groups during the reverse classrooms sessions. During one hour, students will be evaluated on:
Slides and additional scientific papers are available through webcampus
Readings:
Training | Study programme | Block | Credits | Mandatory |
---|---|---|---|---|
Master 120 en ingénieur de gestion, à finalité spécialisée en Analytics & Digital Business | Standard | 0 | 5 | |
Master 120 en sciences de gestion, à finalité spécialisée en Business Analysis & Integration | Standard | 0 | 5 | |
Master 120 en ingénieur de gestion, à finalité spécialisée en data science | Standard | 0 | 5 | |
Master 60 en sciences de gestion | Standard | 0 | 5 | |
Master 120 en sciences de gestion, à finalité didactique | Standard | 0 | 5 | |
Master 120 en ingénieur de gestion, à finalité spécialisée en Analytics & Digital Business | Standard | 1 | 5 | |
Master 120 en sciences de gestion, à finalité spécialisée en Business Analysis & Integration | Standard | 1 | 5 | |
Master 120 en ingénieur de gestion, à finalité spécialisée en data science | Standard | 1 | 5 | |
Master 60 en sciences de gestion | Standard | 1 | 5 | |
Master 120 en sciences de gestion, à finalité didactique | Standard | 1 | 5 | |
Master 120 en sciences de gestion, à finalité didactique | Standard | 2 | 5 |