Learning outcomes

At the end of this course, students will be capable of:

  • Explaining the fundamental concepts of business process management
  • Modelling a large process using BPMN (creating a BPMN process models of a satisfying quality level, detecting quality problems in a business process model)
  • Modelling a small process using CMMN, DMN or artefact-centric techniques
  • Positioning the different modelling techniques and evaluating when to use which one
  • Explaining different aspects of modelling quality and how these apply to a given situation
  • Explaining different types of process enactment and how these fit into the wider landscape of Enterprise Architecture and Application Development
  • Explaining process redesign techniques and providing recommendations depending on the process to be improved
  • Mastering lean process management techniques and applying them to improve a given process)
  • Explaining and recognizing the types of process performance dashboards
  • Mastering process mining techniques and tools
  • Using process mining tools to model and analyze a process based on a given event log

Goals

The objective of this course is to give students an understanding of Business Process Management, more particularly to understand:

  • the fundamental principles of business process management
  • process modelling
  • process enactment basics
  • process redesign
  • process monitoring 

Content

  • Chapter I. Business Process Management Overview
  • Fundamental Principles
  • The BPM Cycle
  • Chapter II. Business Process Modelling
  • Modelling approaches
  • Quality aspects
  • Expressive aspects of workflow modelling languages
  • Fundamental models supporting these languages
  • Chapter III. Business Process Enactment
  • the wider context and integration in enterprise architecture
  • the integration into application architecture
  • Chapter IV. Business Process Redesign
  • Redesign Concepts
  • Redesign Techniques
  • Lean Process Management
  • Chapter V. Business Process Monitoring
  • Monitoring concepts
  • Process Performance Dashboards
  • Theory and Case Study of Process Mining

An external intervention by the BPM company Daimo is also planned during the course.

Teaching methods

Blended learning: 'classical' Lectures but also self-study via web-lectures and readings of seminal papers, followed by Q&A and exercises

Assessment method

The knowledge gained from the course is evaluated in two ways.

On one hand, students write two group assignments in business process modelling and process mining (30%)

On the other hand, students will answer theory and exercises questions in a written exam (70%)

Sources, references and any support material

Web-lectures, Slides and papers are available through webcampus

Advised reading: M. Dumas et al., Fundamentals of Business Process Management, Springer, 2013

Language of instruction

English