At the end of the course and practical work, the student will have acquired knowledge of the factors that promote and hinder the pharmacist-patient relationship, both in the dispensary and in the hospital. The importance of the pharmacist's listening role will be emphasized.
Students will also learn about verbal and non-verbal communication skills that can facilitate interaction with patients. The value of a structured approach to pharmaceutical consultation will be highlighted.
Finally, the student will have had the opportunity to exercise his or her interpersonal skills through role-playing.
- Introduction to communication and the pharmacist-patient relationship: obstacles to communication, verbal and non-verbal communication skills, a structured approach to pharmaceutical consultation.
- The importance of communication and the pharmacist-patient relationship in the dispensary
- Relationship difficulties and how to deal with them
- The dialogue between the clinical pharmacist in hospital and his patient
Description of exercises
- In-office observation of the pharmacist-patient relationship
- Discussion with a dispensing pharmacist on relational difficulties that may arise during a pharmaceutical interview.
- Role-playing the pharmacist-patient relationship in a teaching pharmacy
- Self-critical analysis of personal videos captured during role-playing.
Theoretical lectures illustrated by videos, presentations by practicing pharmacists invited to share their practice, observation in the dispensary, role-playing in the teaching pharmacy.
Assessment consists of a written assignment based on the various activities carried out during the year's practical work.
Attendance at lectures, observation in the dispensary AND completion of the role-playing game are compulsory conditions for submitting the paper and passing the UE.
Adaptation of assessment methods
Le dialogue Pharmacien-Patient by Melanie J . Rantucci (Pro-officina edition).
Miniguide to Pharmaceutical Consultation.
Seminar materials.
| Training | Study programme | Block | Credits | Mandatory |
|---|---|---|---|---|
| Bachelor in Pharmacy | Standard | 0 | 2 | |
| Additional teaching units for the master's degree in pharmaceutical sciences (460P) | Standard | 0 | 2 | |
| Additional teaching units for the master's degree in pharmaceutical sciences (460P) | Standard | 1 | 2 | |
| Bachelor in Pharmacy | Standard | 3 | 2 |