At the end of the course and practical work, the student will have acquired knowledge of the factors that promote and hinder the pharmacist-patient relationship, both in the dispensary and in the hospital. The importance of the pharmacist's listening role will be emphasized.
Students will also learn about verbal and non-verbal communication skills that can facilitate interaction with patients. The value of a structured approach to pharmaceutical consultation will be highlighted.
Finally, the student will have had the opportunity to exercise his or her interpersonal skills through role-playing.
- Introduction to communication and the pharmacist-patient relationship: obstacles to communication, verbal and non-verbal communication skills, a structured approach to pharmaceutical consultation.
- The importance of communication and the pharmacist-patient relationship in the dispensary
- Relationship difficulties and how to deal with them
- The dialogue between the clinical pharmacist in hospital and his patient
Description of exercises
- In-office observation of the pharmacist-patient relationship
- Discussion with a dispensing pharmacist on relational difficulties that may arise during a pharmaceutical interview.
- Role-playing the pharmacist-patient relationship in a teaching pharmacy
- Self-critical analysis of personal videos captured during role-playing.
Assessment consists of a written assignment based on the various activities carried out during the year's practical work.
Attendance at lectures, observation in the dispensary AND completion of the role-playing game are compulsory conditions for submitting the paper and passing the UE.
Adaptation of assessment methods
If this is the case, the teacher will inform students of the assessment procedures via WebCampus.
Le dialogue Pharmacien-Patient by Melanie J . Rantucci (Pro-officina edition).
Miniguide to Pharmaceutical Consultation.
Seminar materials.
| Training | Study programme | Block | Credits | Mandatory |
|---|---|---|---|---|
| Bachelier en sciences pharmaceutiques | Standard | 0 | 2 | |
| Bachelier en sciences pharmaceutiques | Standard | 3 | 2 |